Refund policy

RETURN AND EXCHANGE POLICIES

For Demifine, Gold, and Diamonds:

You can raise a return request within 2 days of the delivery of the order.
Return of Products purchased under Buy 1 Get 1 or other related offers would be eligible for refund to Palmonas Wallet.
Items sold at a strike-through or discounted price (without applying a coupon) are eligible for return.
For Gold product returns, please ensure that all freebies received with the order are returned along with the product.

Return Conditions :

Items must be unused, with original packaging and tags intact.
An unboxing video is required to process any claims for missing items in your order. Please ensure you record the package being opened from the sealed state for your claim to be considered.

Initiating a Return Request :

Go to the Return/Exchange section on the website menu, or follow this link:
Enter your Order ID and Contact Number. Ensure the Order ID is correctly entered,.
Choose the items you wish to return.
Provide necessary details: select a return reason, upload a minimum of two images, specify the pickup address and date, and choose your refund method.
Review your information and confirm the return request.

Refunds :

Refunds are processed in 7–10 working days as per RBI guidelines, following item pickup and verification.
Prepaid orders : Refunded to original payment method.
COD orders : Refunded to UPI or bank account provided by you.
Diamond orders :

Diamond products can only be exchanged for other Diamond items.

If a customer wishes to exchange an Diamond item for a gold product, the total value of the selected gold items must be equal to or greater than the value of the Diamond item.

If the value is lower, the remaining balance will be issued as store credit, which can be redeemed at checkout.

Non-Returnable Items